PB
Patricia B
1 reviews | Active since Dec 2023
01 Dec 2023, 11:44
Hisense promise to repair at my premises a farce
I selected a Hisense fridge as they offered a 5 year guarentee at my home. The fridge never worked. They could not provide a technician to come to my home 50km from Nelspruit on the highway. It took a month of cell phone calls that depleted my airtime (and they did not call back when they promised) for them to agree to a credit. However, I had to return the fridge to Makro at my own cost. Don't believe their promises!
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Patricia B's updateReviewer Update
01 Dec 2023, 14:14The credit note was received on 16th November, four weeks after contacting Hisense. The delay in getting the credit was due to the fact that i registered a complaint with Hisense that i would have to pay for taking the unit back to Makro, I eventually did so, as i was told categorically that it was for my account even though this did not seem fair when they promised repair at my premises.
PB
Patricia B's update01 Dec 2023, 14:14
Reviewer Update
The credit note was received on 16th November, four weeks after contacting Hisense. The delay in getting the credit was due to the fact that i registered a complaint with Hisense that i would have to pay for taking the unit back to Makro, I eventually did so, as i was told categorically that it was for my account even though this did not seem fair when they promised repair at my premises.