1 reviews | Active since Jan 2010
HISENSE PRODUCTS - NO AFTER SALES SERVICE
NEVER BUY A HISENSE PRODUCT - NO AFTER SALE SERVICE
I bought 2 x brand new Hisense H370BI-WD fridge/freezer units on 9 April 2021. On 10 April 2021, I contacted the dealer the next day stating that the 1 x fridge/freezer does not work. He said that I must contact Hisense directly on ***3.
On Saturday, 10 April 2021, I contacted their offices twice.
On Monday, 12 April 2021, I contacted them twice to complain about the fridge/freezer.
On Tuesday, 13, I spoke to Alissa who said that she will get the credit note sorted out and promised to call me back. Needless to say, that never happened.
On Wednesday, 14 April 2021, I contacted their head office and spoke to Amanda on telephone ***. She said that she will pass a message to Alissa to contact me back. Lateron the same day, I called again and once again a message was forwarded to Alissa to contact me, which never happened.
On Thursday, 15 April 2021, I was really getting irritated and eventually a manager with the name of Robin returned my call. He promised to look into the matter and provide some feedback. Never heard of him again.
On Friday, 16 April 2021 I contacted Hisense again. Late the afternoon I’ve received a call from the credit department – *** who promised to assist. The lady responded via WhatsApp stating that she will check the stock levels and resolve the matter asap.
Today is Monday, 19 April 2021 and I have not heard from anyone at Hisense. After I’ve once again reached out to hem via WhatsApp, I’ve learned that a credit note was passed and I need to discuss the matter with the dealer.
NEVER DO BUSINESS WITH HISENSE SOUTH AFRICA – THEY ARE NOT INTERESTED IN SPEAKING TO CLIENTS. THEY’LL RATHER DISCUSS MATTERS WITH COLLEAGUES, BUT NOT CLIENTS.
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 873290.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 873290.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Why are you all so afraid to contact a client and discuss the matter with the client. None of you (except for Kelly at Atlas) had the decency to contact me. You hide behind empty promises and pride yourself by not returning calls. You will rather pass a credit note after 11 days, than to promote your brand by providing excellent service.2
Kudos to Alissa, Robin and Karabo for going the extra mile to avoid me like a plague.
NOTE TO THE PUBLIC :
CONSIDER YOUR OPTIONS CAREFULLY WHEN BUYING A HISENSE PRODUCT.
THE FRIDGE/FREEZER THAT I'VE PRODUCT GAVE PROBLEMS FROM DAY 1 AND IT TOOK 11 DAYS TO GET THIS RESOLVED. THE 5 YEAR GUARANTEE IS WORTHLESS IF THE EMPLOYEES REFUSE TO ENGAGE WITH YOU, ALTERNATIVELY PROVIDE NO FEEDBACK. IF YOUR UNIT GIVES PROBLEMS, YOU WILL BE STUCK WITH THE PAPERWEIGHT.
REALLY SAD THAT WE NEED TO REVERT TO SOCIAL MEDIA TO NAME AND SHAME COMPANIES THAT DO NOT LIVE UP TO THEIR PROMISES.
IN TODAY'S ECONOMIC CLIMATE, IT WOULD BE EXPECTED THAT A COMPANY WILL DISTINGUISH ITSELF FROM COMPETITORS BY PROVIDING EXCELLENT SERVICE.
CLEARLY THIS COMPANY ONLY CARES ABOUT THE SALES AND NOT THE AFTER SALES SERVICE.
Why are you all so afraid to contact a client and discuss the matter with the client. None of you (except for Kelly at Atlas) had the decency to contact me. You hide behind empty promises and pride yourself by not returning calls. You will rather pass a credit note after 11 days, than to promote your brand by providing excellent service.2
Kudos to Alissa, Robin and Karabo for going the extra mile to avoid me like a plague.
NOTE TO THE PUBLIC :
CONSIDER YOUR OPTIONS CAREFULLY WHEN BUYING A HISENSE PRODUCT.
THE FRIDGE/FREEZER THAT I'VE PRODUCT GAVE PROBLEMS FROM DAY 1 AND IT TOOK 11 DAYS TO GET THIS RESOLVED. THE 5 YEAR GUARANTEE IS WORTHLESS IF THE EMPLOYEES REFUSE TO ENGAGE WITH YOU, ALTERNATIVELY PROVIDE NO FEEDBACK. IF YOUR UNIT GIVES PROBLEMS, YOU WILL BE STUCK WITH THE PAPERWEIGHT.
REALLY SAD THAT WE NEED TO REVERT TO SOCIAL MEDIA TO NAME AND SHAME COMPANIES THAT DO NOT LIVE UP TO THEIR PROMISES.
IN TODAY'S ECONOMIC CLIMATE, IT WOULD BE EXPECTED THAT A COMPANY WILL DISTINGUISH ITSELF FROM COMPETITORS BY PROVIDING EXCELLENT SERVICE.
CLEARLY THIS COMPANY ONLY CARES ABOUT THE SALES AND NOT THE AFTER SALES SERVICE.