HISENSE PRODUCTS BOGUS

I LOGGED A COMPLAIN WITH THE CALL CENTER ON THE 07 MARCH 2019 ABOUT MY REFRIGERATOR THAT OVER FREEZES - REF: 210****53. THE TECHNICIAN CAME TO CHECK THE FRIDGE AND CONFIRMED THAT INDEED IT IS OVER FREEZING, BUT THE NEXT THING I GOT WAS A MESSAGE FROM THEIR CALL CENTER SAYING THAT THE TICKET HAD BEEN CANCELLED. I CALLED(19/03/2019) AGAIN TO FIND OUT WHY SINCE THE TECHNICIAN HAD SAID THE HAD TO ORDER A NEW RUBBER FOR THE FRIDGE DOOR. THE CALL CENTER GAVE ME ANOTHER REF AND SAID THE TECHNICIAN DID NOT LOG AND ORDER FOR A NEW PART. SO THEY WILL BE SENDING ANOTHER TECHNICIAN TO LOOK A THE FRIDGE BEFORE ORDERING ANY PARTS REF: 210****49. A SECOND TECHNICIAN CAME AND CONFIRMED WHAT THE FIRST ONE HAD SAID AND AT THIS POINT EVEN THE FRIDGE DRAWER HAD CRACKED DUE TO THE OVER FREEZING. HE SAID THE NEW RUBBER WOULD BE ORDERED BUT IT TAKES TIME FOR THEM TO GET THE PART. ON THE 09/05/2019, I GOT A MESSAGE THAT MY TICKET WAS COMPLETE AND WITHOUT THE REFRIGERATOR REPLACING THE FAULTY PART. I CALLED THE CALL CENTER AND THE LADY ON THE LINE WAS JUST RUDE AND UN INTERESTED IN WHAT I WAS TELLING HER, TO A POINT THAT SHE ENDED THE CALL WITH SAYING THEY ARE OFFLINE AND SHE WILL LOG MY COMPLAIN AS SOON AS THE ARE BACK ONLINE BUT SHE HAS TAKEN DOWN ALL MY DETAILS. TO DATE I AM SITTING WITH A FAULTY REFRIGERATOR.