Hisense poor service

I bought a Hisense side by side refrigerator freezer a few months ago. The handle on the freezer side has a plastic coating that is bubbling and unsightly.i submitted a detailed service request online and they approved a service call for our home in Drakensberg. The service agent that Hisense assigned to our case is from Durban. They called and told me that they do not cover the area we live in. They said they would resubmit the service request to get someone in our area. The next thing I got an sms stating that the customer cancelled the request, which is a lie.

I tried calling the service center several times and despite long waits on hold no one ever answered, and I could not leave a call back message as they supposedly offered because no message can be recorded. Also, more than once being cut off I resubmitted a request via email explaining the situation, nothing but an automated response signifying that they received the email with no other follow up.

I recommend that you do not buy Hisense if you want any post sales service. It will not happen. They clearly do not care about after market service.