Hisense poor service

That needs to be a minus star rating. After sales service is very disappointing. I logged the washing machine issue in mid Dec 2019 and only on 8th Jan 2020 did they come through. Fixing the issue which I must admit was due to the rear filter not being cleaned there were Bobby pins found blocking the drain. Honestly I was never shown this filter at purchase. Only the one inside. Anyway they left the machine still draining and did not wait until it was completely done. Great the machine is draining however what good is a tech who will not properly wait to see it is all in working order. Water was on the floor after they were done. It didn't bother me as I thought working with the machine would do this. Next day I do a load and there's water on the floor. I wipe up and do another load. My machine now leaks water. Why would I need to log a new query when a tech was just with my machine the day prior. I was highly irritated as this would be treated as though I had done something further to the machine. It does not make sense to log a new query. As within less the 24hrs tech was busy on the machine. They should come back to complete the machine and ensure it was working and in good order.Carmen at hisense customer service got me so angry that I lost my cool in the phone with her. Logging a new call is wrong. And this is no way to treat a consumer who did not have this error prior to tech looking at the machine. Yes I understand it is a new issue and was not noted on the initial log. However as technicians the responsibility is to ensure the device is in working order. This honestly feels like a back door mechanic who fixes something only to break another in order to create more work to be paid for. And the fact that Carmen said I had to log a new call otherwise the tech guys won't be paid for a call out on the same order number made me reference this. Appalling and very disappointed that I have a product still defective.