YEdK
Yolande Everton de Klerk
1 reviews | Active since Dec 2017
11 Jul 2022, 17:49
Hisense poor service
Bad service. Bought a 8kg Hisense Tumble dryer through Takealot September 2021. In March I experienced problems with the tumble dryer and reported it to them via email - ***. The person said that the warranty doesnt include Commercial use. I send a few emails and called them to explain it is not for commercial use, but for own home use. Still no job card number that someone will come and have a look at the machine. The first email was sent in March 2022 already, its now July and nothing yet. Poorest service I have ever experienced!! My reference number : 495990
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Hisense's replyOfficial
12 Jul 2022, 07:57Dear Yolande Everton de Klerk,
Thank you for your review.
Your feedback helps us do better. We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience and are gutted when we do not meet expectations. We would like the opportunity to investigate your feedback.
A formal complaint has been logged on your behalf.
One of our Customer Care Agents will be in contact with you.
Kind regards
Hisense Customer Support
Email: ***
W: http://global.hisense.com | www.hisense.co.za
Customer Service 0860 HISENSE | ***3
Thank you for your review.
Your feedback helps us do better. We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience and are gutted when we do not meet expectations. We would like the opportunity to investigate your feedback.
A formal complaint has been logged on your behalf.
One of our Customer Care Agents will be in contact with you.
Kind regards
Hisense Customer Support
Email: ***
W: http://global.hisense.com | www.hisense.co.za
Customer Service 0860 HISENSE | ***3
Hisense's reply12 Jul 2022, 07:57
Official
Dear Yolande Everton de Klerk,
Thank you for your review.
Your feedback helps us do better. We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience and are gutted when we do not meet expectations. We would like the opportunity to investigate your feedback.
A formal complaint has been logged on your behalf.
One of our Customer Care Agents will be in contact with you.
Kind regards
Hisense Customer Support
Email: ***
W: http://global.hisense.com | www.hisense.co.za
Customer Service 0860 HISENSE | ***3
Thank you for your review.
Your feedback helps us do better. We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience and are gutted when we do not meet expectations. We would like the opportunity to investigate your feedback.
A formal complaint has been logged on your behalf.
One of our Customer Care Agents will be in contact with you.
Kind regards
Hisense Customer Support
Email: ***
W: http://global.hisense.com | www.hisense.co.za
Customer Service 0860 HISENSE | ***3