Hisense poor service

Please see bellow email trail of how poor hisense service is. I lodge a complaint regarding the poor service for a replacement remote.

And all they could response was to send me the quote and banking details.

I made the payment immediately and requested that some1 responded to the complaint but nothing.

Its now been almost 5 workings after payment was made but no confirmation of delivery or receipt of payment nothing.

Good day.

Can you please advise what the progress is on the replacement remote.

Today is the 4th working day after the payment was made but no confirmation receive to say that payment is receive and courier references number nothing.

Can someone please update me with what is happening.

Regards.

Sharief Abrahams

On Tue, 13 Jul 2021, 11:07 ***, <***> wrote:

Hide quoted text

Good Day

Thank you for your spare parts inquiry. Kindly find the attached quotation, related to your request. Please remember to use your quotation reference number 171352, when processing payment. Your processed payment should be confirmed with our Finance Department within a business day. After which, our administration team will confirm a Sales Order reference number. Please contact us should you require any further information/assistance. Kind Regards Hisense Service Team

From: *** Sent: July 10 09:49:05 PM To:***; ***; *** Subject: Fwd: [ Ticket: 171352 ] replacement remote

Good day.

I trust this email finds you well.

I would like to express my dissatisfaction in the service i have receive from hisense service and spares department.

The lack of service I received for something I want to buy is perthectic. If i could get the remote anywhere else i would to save me from this pathetic service.

I first sent and email on the 1 July 2021 requesting where I could get a remote for my hisense tv. I only got a response on the 4th of July rather late but I at least got a response. I then rep**** to the email requesting for the quote and details of where I can make the payment too. I sent a follow up email again on the 6 July and the 7 July but no response.

I called the service department on the 9 July 2021 at 11:00 and spoke to a lady who assured me that person dealing with my ticket number will send me the quote within 5 min.

I then called back again 2 hours later and spoke to a guy who advised me that he will escalate the matter to a manager and he will cc me in the email and get the manager to call me back.

NO CALL BACK FROM THE MANAGER.

NO EMAIL

NO QUOTE

It does not look like anyone at hisense cares about customer service.

All I want is just to get a replacement remote I'm not asking anyone to make magic or do the impossible.

If I have to go through all this just to get a quote and details to make payment. I can just imagine that after I make payment the remote will propabably never get to me because clearly no one at hisense gives a damn.

If you cant provide a service then allow the stores that sells TV to sell the remotes as well because I can guarantee you that the customer satisfaction will be much better than the service you guys are providing.

Bellow is a email trail of all the emails I sent.

Attached is a screenshot of the calls i made to hisense.

Regards

Sharief Abrahams

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---------- Forwarded message --------- From: Sharief Abrahams <***> Date: Wed, 07 Jul 2021, 13:49 Subject: Fwd: [ Ticket: 171352 ] replacement remote To: <***>

Good afternoon.

I trust that you are well.

Can you please assisit with the bellow request as I'm am not getting any response from the spares department.

Regards

Sharief Abraham's

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---------- Forwarded message --------- From: Sharief Abrahams <***> Date: Tue, 06 Jul 2021, 22:29 Subject: Fwd: [ Ticket: 171352 ] replacement remote To: <***>

Good day.

I trust this email finds you well.

I am still waiting on a response to the below email.

Can someone kindly reply to my email and send me quote and account details to make the payment for the replacement remote.

Regards

Sharief Abrahams

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---------- Forwarded message --------- From: Sharief Abrahams <***> Date: Sun, 04 Jul 2021, 20:35 Subject: Re: [ Ticket: 171352 ] replacement remote To: <***>

Good day.

Thank you for your response.

Please send me the quote and payment details.

Contact person: Sharief Abrahams

Contact number: ***

Email address: ***

Delivery address: 26 Daphne Cres, Woodlands, Cape Town, 7785, South Africa.

Regards Sharief Abrahams

On Sun, 04 Jul 2021, 09:23 , <***> wrote:

Good day,

We do have stock available @ 120,00 each excl VAT.

Kindly provide a contact person, contact number & delivery address in order for us to forward a quotation.

Thank you, Lushay.

From: *** Sent: July 01 04:18:22 PM To:*** CC: *** Subject: replacement remote

Good day

I trust that you are well.

Can you please assist with a replacement remote for the bellow Tv or advise where I can get it .

Hisesnse 65” ULED Tv Model 65M7030UWG

Kind Regards

Sharief Abrahams

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