Hisense - Poor Quality Fridge, Terrible Customer Service

I contacted Hisense in Feb this year around my fridge not cooling and food getting spoilt - it was still under warranty and a technician was sent out to fix. They replaced something but a week later it was giving issues again and I contacted technician to advise. `he came out a second time and once again, after a week or so, it gave same problem. I contacted technician who then advised that I go to Makro and have them process a credit application as fridge not working. I went to Makro and the manager helped me and contacted Hisense who advised that I should return the fridge to Makro and credit to be passed. Lockdown hit and I was not able to take the fridge - when lockdown level moved and I was now able to arrange for delivery, I contacted Hisense to confirm all still in order which they confirmed it was.

I went to Makro, gave all my details, selected another fridge and arranged for delivery of faulty fridge - I was contacted the next day to advise that Hisense would not accept the credit application as it was out of warranty (despite the fault being logged during warranty period and not resolved and no feedback provided after I contacted them before going to Makro and wasting my time). I contacted Hisense and after trying 3 times, eventually they sent out a technician to sort out (this was in June/ July) - the fridge worked fine for a few weeks and then started again. I called `Hisense again but no answer, I left a message but no response. I called again a week later and still no answer so sent an email - I was then asked questions and had to follow up at which point they advised that they would be arranging another technician. I refused, asking why don't they replace the fridge as it's clearly not working; it is a week later and no response or feedback received. In the interim, I have had to get rid of quite a bit of food that has spoilt, have loaned a small fridge from my bother so can't buy enough food as fridge small which means I am going out to buy groceries more often then I would like.

I am at my wits end and really find this not in line with the spirit of treating customers fairly nor respecting their customers or my customer rights.

This fridge is only 4 years old and already just a useless elephant taking up space in my kitchen with Hisense giving me the run around; not honouring their word as was promised in March 2020 and I am the poor customer, having to battle with them and throw out quite a bit of food due to being spoilt with no accountability on their side.

Don't buy - it's a penny-wise, pound foolish decision to buy their fridges - rather spend that bit of extra upfront and save yourself.