HISENSE POOR PRODUCT AND SERVICE

I purchased a HISENSE freezer online from Game Online Stores, and upon its delivery, I discovered a factory defect inside the unit. The interior is not properly sealed, and there is a gap in the silver panel at the bottom. Immediately after unboxing, I contacted Game, providing photos and details online, and requested a replacement due to the new product having a factory fault. Despite numerous promises during phone calls with Game, I am still facing difficulties. They have not organized the collection of the faulty freezer, nor have they delivered a new one or provided a refund. This situation is particularly frustrating as I purchased 2 lambs, which were delivered, and I am unable to freeze the meat. The delay is causing financial loss, and despite contacting Game Customer Service, I am yet to receive a resolution. They take my details, query number, and order number, assure me they are in touch with the supplier (Hisense), and pledge to get back to me, but so far, no progress has been made.

This has been WEEKS now and GAME is saying that they are awaiting feedback and/or credit number from HISENSE to exchange the Hisense Factory Defaulted Freezer.

HISENSE is this what your products and services have become - LOW QUALITY AND DEFAULTED PRODUCTS BEING SOLD?

Game is saying that the delay is with HISENSE and Hisense Warehouse.

This is just not acceptable of HISENSE