Hisense- Poor Customer Service- Delays- Lies

Such poor and Delayed customer service experienced.

i Called the call centre on 24-09-2025 (Holiday) requesting for a quote for a part. They advised to send them an email with all the details and they will respond within 48 hours with a quote. Nothing received 4 days later and decided to call in Monday afternoon (29-09-2025), i was assured a Quote will be sent before end of Business. Again they failed to deliver. No Quote received. I called in again Tuesday (30-09-2025) requested to speak to a HOD or manager for the Service/Repair department and they refused to get anyone on the line and they advised the matter is escalated however the quote will be sent through. And yet again to No surprise, Quote has not been received. i Will be sharing this experience as far and as wide as i can for awareness so people can see what the after sales service is like. As a Loyal Hisense Customer for Both my businesses and Personal Use, i wont see myself purchasing this brand again. Mainly due to the poor service caused by Staff that's getting paid to do their Jobs