1 reviews | Active since Jan 2023
Hisense poor customer Service
Good evening! My name is Nolubabalo Luke, from Mitchell's Plain..I called last week requesting assistance regarding my Hisense fridge..A technician by the name of Fransisco came Saturday, and did the re-gas and told me that He doesn't see any leak. The freezer was cold when He left looked like it was starting to freeze..the following day Sunday the freezer was warm again..I did let him know and He promised to come by later which He later canceled and told me He would come Monday around 4pm.
He did not come and I can't get hold of him on his phone and the WhatsApp message only has one tick.. I did pay for what He charged (R650 call out plus R350 re-gas).
Please advise what should I do now, as I have explained on the call and to him that I need this fridge for my Mother's medication.
Regards Ms Luke
Good morning!My name is Nolubabalo Luke, I am e-mailing regarding the above mentioned ticket number..1) I'm disappointed with the service I have received from your company after supporting this brand loyally for so many years, But I shall never purchase anything from this company ever again so will my family and those I know.2) I contacted your company to come and fix my fridge because I didn't want the "unexperienced" technicians to break or take chances on my fridge little did I know that you work with ******, that take people's money and run without fixing what they were supposed to fix..3) I have reported this issue but it never was attended to, which simply means what the technician did was nothing new or strange to the company infact it seems like the company is in support of it..4) you can see the attached conversations between me and your nonchalant technician from him being non-responsive, to him messaging me in inappropriate hours for him to lie and keep showing that He doesn't care even when I told him that my Mother's medication needs to be kept in the fridge..5) In all this I have lost a lot of money, from the money I paid him, the food that went off because He claimed the fridge was fixed to me buying new medicine and asking people to keep my mother and her medicine..
Yes I am writing this furious and disappointed..Hisense is such a disappointment and again I WILL NEVER LOOK AT YOUR PRODUCTS EVER AGAIN.
From Ms Luke***
Good morning!My name is Nolubabalo Luke, I am e-mailing regarding the above mentioned ticket number..1) I'm disappointed with the service I have received from your company after supporting this brand loyally for so many years, But I shall never purchase anything from this company ever again so will my family and those I know.2) I contacted your company to come and fix my fridge because I didn't want the "unexperienced" technicians to break or take chances on my fridge little did I know that you work with ******, that take people's money and run without fixing what they were supposed to fix..3) I have reported this issue but it never was attended to, which simply means what the technician did was nothing new or strange to the company infact it seems like the company is in support of it..4) you can see the attached conversations between me and your nonchalant technician from him being non-responsive, to him messaging me in inappropriate hours for him to lie and keep showing that He doesn't care even when I told him that my Mother's medication needs to be kept in the fridge..5) In all this I have lost a lot of money, from the money I paid him, the food that went off because He claimed the fridge was fixed to me buying new medicine and asking people to keep my mother and her medicine..
Yes I am writing this furious and disappointed..Hisense is such a disappointment and again I WILL NEVER LOOK AT YOUR PRODUCTS EVER AGAIN.
From Ms Luke***