PL
Pieter L

1 reviews | Active since Jan 2025

12 Mar 2025, 07:13

Hisense not helpful

Hisense nor Game assist or reply to my emails regarding my faulty 40" TV a got in January 2025. I only have a Hisense reference which is *** which their technician also has and a report was sent to Hisense by the technician. This is the second Hisense TV giving problems.

0
Replies (6)
Hisense
Hisense's reply12 Mar 2025, 09:58
Official
Hi Pieter, 

Please allow us to check with our service partner and revert back to you. 

Regards, 
TPN 

Best regards,

Hisense
Hisense's reply16 Mar 2025, 12:00
Official
Hi  Pieter,

We've requested for credit and the pre-approval number is  *** , once credit a approved, the store will assist you further.

Regards, 
TPN

Best regards,

PL
Pieter L's update16 Mar 2025, 12:29
Reviewer Update
What is the amount of credit you are giving me. I am not interested in a 2022/2023 model.
Hisense
Hisense's reply20 Mar 2025, 14:25
Official
Hi Pieter, 

A credit offered to the store, the store will advise. 

Regards, 
TPN 

Best regards,

PL
Pieter L's update21 Mar 2025, 14:43
Reviewer Update
I have now sent 4 email's to *** requesting a little extended warranty on TV and still no reply since 18 March 2025 so now trying here in the hope of a call from them.
Hisense
Hisense's reply24 Mar 2025, 14:39
Official
Hi Peiter, 

Our Service Team will contact you 

Regards, 
TPN 

Best regards,