HISENSE NOT FIXING TV UNDER WARRANTY

Hisense and their technicians have the worst service! Logged a call in April, and they fixed the tv swiftly but it gave me the exact same problem a month later(end of May). Logged another call and the service consultant told me to keep the same ticket number. A technician calls me 2-3 days later and tells me he doesn’t have parts to fix my tv and as soon as he gets them he’ll come to fix my tv. Their policy says if they’ve not fixed a unit within 21 days they have to credit the customer. I call after 21 days to get feedback and apparently it appears on the system as fixed on the 1st of June, the last time I spoke to the technician was the 25th of May, call was logged 20th of May and Hisense only responded on 23rd May. So how is my tv being fixed without me communicating with the technician to give him entry into my residence. Hisense calls the technician and he immediately calls me to lie and say Hisense themselves logged the call as fixed. I know this is a lie because another person from his shop called me a day after him(30 June) to apologize because someone on their side made a mistake and logged the unit as fixed. I woke up on the 1st of July to the lying technician harassing me with multiple calls to fix the tv however I’ve already spoken to a service consultant(Treasure) to escalate with the admin of the credit department for a credit because it’s now 27 working days of my tv not being attended to. I’ve spent so much time, emotion, and airtime back and forth with Hisense without a working tv for a full month. To add to this another service consultant (Lucinda from the Cape Town office) starts threatening me about how it’s my word against the technician saying my tv has not been fixed, they need to provide a document where I signed to say my tv has been fixed. What a horrible service and a horrible tv at that.

The managers are never available to speak to me to find a solution for this, I've left my number several times with no one calling me back. As it stands their system says my tv has been fixed and they keep updating that it's fixed when it's not.