Hisense not considering customers seriously

I am dissatisfied with Hisense. On February 27, 2025, the Hisense technician submitted a report to the finance department to notify them that they lacked the components needed to repair my TV. Hisense needs to issue me a credit note so I can purchase a new TV. On 28 February, the Game store contacted Hisense to inquire about the arrival of my credit note. Hisense responded that I would receive the credit note in 24 hours. Five days have gone by, and I still haven't gotten the credit note or a TV. Today, on 05 March 2025, I reached out to Hisense for a follow-up. I talked to a woman named Ntombi, and she informed me that my credit note request had not been handled yet. She mentioned that she would raise the issue, and I would get the credit note within 24 hours. I told her that last week, on Thursday, Hisense mentioned I should get it in 24 hours. I refuse to wait an additional 24 hours. I require a television today 05 March 2025. If you do not send the credit note today for me to obtain a new TV, kindly refund my money.