EH
Eugene H

1 reviews | Active since Jan 2011

24 Jul 2023, 14:25

HISENSE? NoSense in buying these things!

Bought a 13kg Hisense top loader, 07/12/2021. Worked fine....until it started with spinning issues this year, which means....only two years after the initial purchase. Worrying.

26 May 2023: Incident reported.

3 June 2023: Service call closed. Technician came around and replaced a v-belt (completely worn on the sides.....also not sure how this happens in such a short space of time).

13 July 2023: Service call booked....same concern = spin cycle, water not draining. 14 July 2023: Technician came around and tested the machine. All appeared to be fine.

24 July 2023: Another service call booked. Awaiting yet another service call/ technician visit.

During this weekend, we attempted to do washing. Again, water does not drain. Error code. Alarms going off. Churn the washing and water........and all of a sudden the water drains.

I cannot complain about the aftersales service, but jeepers, I cannot continue like this with having to have to book service calls every two months for faulty whatevers wherever on this unit.

I have requested it before and I state it again. There is something wrong with this unit and I request this faulty thing to be replaced. Enough is enough.....no more repairs and technicians....replace the useless unit. Clearly it is not working properly.

I cannot have technicians coming every two months to "fix" whatever....until the warranty expires and then it is my problem, which will result in me having to buy another washing machine in any case.

WTJA1302T 13kg Purchased at: Makro Silverlakes

0
Replies (5)
Hisense
Hisense's reply24 Jul 2023, 15:02
Official
Good day Eugene

Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the job card ref number. This will allow us to follow up with our Service Department and assist you promptly.

Kind regards
Hisense SA
EH
Eugene H's update24 Jul 2023, 15:53
Reviewer Update
Hi.
I'm really not interested in yet another service call and yet another technician and yet another repair. Please book another service call repair in advance for latest 7 August 2023....and clearly every 10-12 days after that.
***

Please replace this clearly faulty unit.
Same issue.....but you keep on trying to repair and replace things?
For how long are you going to go on like this before you finally decide to fix the problem - permanently? At my inconvenience every time.

I am absolutely not impressed with the quality.
Not even 2 two years for the first problems to start???
EH
Eugene H's update24 Jul 2023, 15:56
Reviewer Update
One one eight nine four zero five
EH
Eugene H's update28 Jul 2023, 11:25
Reviewer Update
And the saga continues........
Now you want to replace the drain pipe?

How long are you going to continue at my inconvenience to try and remedy a faulty unit......before you decide to replace this *******???!!!
EH
Eugene H's update12 Apr 2024, 06:21
Reviewer Update
And still no response from you???
April 2024....again, the same issue.
your product is FAULTY!!!!

No wonder 1,951 complaints against you on one platform only.
Pathetic product.
Hi-NO-sense.