jG
jacky G
1 reviews | Active since Jul 2011
29 Jan 2025, 13:18
HISENSE NONSENCE PART 2
Quick recap - bought and had the gas hob fitted in July 24, problem with the double burner reported in October 24, their techician left it soaking in rust remover and damaged it further. Their solution - uninstall it at my expense and send it back for a refund - seriously! They gave me hope that spare parts would be here end Decembr - they ****. I have now ordered the parts myself. My advice - don't buy Hisense!!!
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Replies (3)jG
jacky G's updateReviewer Update
31 Jan 2025, 10:30Which part are you "unclear" about? As far as a refund is concerned, it is not practical or financially feasible for me to uninstall the fitted gas hob and have another fitted when it is just one burner that is faulty and after 4 months waiting for you to replace 2 parts, I gave up. I have not heard from Thuli Ngema since 7 January. You are an international company with the head office in China - guess where I ordered the parts from - yes China!!!! Hi Jacky,Thank you for making contact with us.We are a bit unclear on the situation. We authorized a credit due to no stock availability; however, it seems that you have placed an order for spare parts on your side. Could you please clarify?Looking forward to your response.Regards,
TPN
TPN
jG
jacky G's update31 Jan 2025, 10:30
Reviewer Update
Which part are you "unclear" about? As far as a refund is concerned, it is not practical or financially feasible for me to uninstall the fitted gas hob and have another fitted when it is just one burner that is faulty and after 4 months waiting for you to replace 2 parts, I gave up. I have not heard from Thuli Ngema since 7 January. You are an international company with the head office in China - guess where I ordered the parts from - yes China!!!! Hi Jacky,Thank you for making contact with us.We are a bit unclear on the situation. We authorized a credit due to no stock availability; however, it seems that you have placed an order for spare parts on your side. Could you please clarify?Looking forward to your response.Regards,
TPN
TPN
jG
jacky G's updateReviewer Update
11 Feb 2025, 08:38 And then what? Leave me without something to cook on? My suggestion, refund what I have paid to replace the 2 parts and stop messing around!
Hisense’s reply01 Feb 2025 at 17:20Hi Jacky,
We can request for the stove to uninstalled, please let us know if we can make that request.
Regards,
TPN
Hisense’s reply01 Feb 2025 at 17:20Hi Jacky,
We can request for the stove to uninstalled, please let us know if we can make that request.
Regards,
TPN
jG
jacky G's update11 Feb 2025, 08:38
Reviewer Update
And then what? Leave me without something to cook on? My suggestion, refund what I have paid to replace the 2 parts and stop messing around!
Hisense’s reply01 Feb 2025 at 17:20Hi Jacky,
We can request for the stove to uninstalled, please let us know if we can make that request.
Regards,
TPN
Hisense’s reply01 Feb 2025 at 17:20Hi Jacky,
We can request for the stove to uninstalled, please let us know if we can make that request.
Regards,
TPN
jG
jacky G's updateReviewer Update
04 Mar 2025, 07:38And what - waste more time? 5 months since the first complaint guys - stop wasting my time - advice DON'T BUY HISENSE!!!Hisense’s reply03 Mar 2025 at 23:00Hi Jacky,We have not yet received a go-ahead for the requests. Please email *** to formally log a complaint.Regards,
TPN
TPN
jG
jacky G's update04 Mar 2025, 07:38
Reviewer Update
And what - waste more time? 5 months since the first complaint guys - stop wasting my time - advice DON'T BUY HISENSE!!!Hisense’s reply03 Mar 2025 at 23:00Hi Jacky,We have not yet received a go-ahead for the requests. Please email *** to formally log a complaint.Regards,
TPN
TPN