KK
Karel K

1 reviews | Active since Nov 2015

18 Aug 2022, 08:01

Hisense Non Existent Customer Service

Bought a Hisense TV due to their extended Warranty. However to get the 4th year added you need to register the product with Hisense.

I submitted the registration form on their online platform. 22 July 2022. Nothing happened.

I sent an email to the warranty and service email addresses provided on the website on 28 July 2022 to get confirmation of registration. Nothing Happened.

Phoned Hisense on 28 July and I was asked to send my product details to the service email address. Nothing happened.

Followed up again with an email on 3 August 2022. Nothing happened.

Received an email from an employee on 12 August 2022 stating "apologies for the late reply" and I was requested to resubmit my details again which I did on the same day.

On 15 August I received an email stating my product is indeed not yet registered (no surprise there). I resubmitted my details AGAIN on the same day.

I followed up on 16 August 2022. Nothing happened.

Just followed up again on 18 August 2022. (today). I assume nothing will happen again.

The customer service from Hisense is absolutely shocking to say the least. Virtually non existent.

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