Hisense non existent after sales support.

We purchased a Hisense under counter oven from Makro Amamzimtoti. About two weeks after the purchase the oven light stopped working. My wife spoke to Hisense service and then followed up on the 4th of April by email requesting a technician to come and replace the faulty lamp. I am a pensioner and cannot afford to pay someone to take out the oven unit and return it to Hisense under warranty. The simplest solution by far and least costly all round was obviously for Hisense to send someone out to replace the lamp, a less than 5 minute job. What followed was a trail of emails and costly telephone communication lasting weeks. Eventually two "technicians" arrived without contacting us in advance to inform of their intention to visit to check the fault. Although Hisense was provided with the model and serial number well in advance (photo of label in oven and invoice), the two technicians arrived with no new lamp. They told me that they would have to order a lamp and took the faulty oven lamp as a sample. Why was the lamp not given to them beforehand considering they had all the details and the cost of a lamp was miniscule compared to the cost of two technicians driving to my house? They left assuring me that they would return with a new lamp soon to fit. We heard nothing more and after more communications from my wife on April 29th another technician arrived was sent this week. Believe it or not he arrived with the incorrect lamp type. My wife phoned Tshepiso Mogotsi who appears to not do any follow up and told my wife that they would have to investigate what went wrong. Again we have heard nothing more and still sit with an oven without a working light in it.

How much longer is this debacle of utter incompetence, lack of integrity and poor customer support going to continue. I can see why Hisense has 144 pages of complaints and a single star rating. If there was less than a one star rating I would award that on this review! Avoid this make completely, it is not worth the frustration one has to endure with non existent after sales technical support. Rather buy a good from a company with decent after sales support. I will not be recommending Hisense to anyone after this for sure.