Hisense Nightmare after service (Alongside Makro)

Absolutely horrid customer service from Hisense and Makro. I had an issue with my Hisense fridge that stopped working. I called Makro Head Office on the 13th of July 2024. They "Logged" a repair call out. Nothing happened. I went into the Riversands branch on the 17th and I was told that their head office had not placed anything! By this point everything in my fridge was rotten and putrid! I had to throw it all away, which was about R2000-R3000 worth of groceries. I logged a repair with the Sales reps in store. A Hisense tech was sent out, said he would have to get a part. The part took about 4 days to arrive. They installed it the next day; only to puncture some pipes causing incredibly flammable Freon gas to be released all over my apartment. If any of my neighbors had so much as lit a cigarette I would have burnt to death.

They only fixed the leak the next day, the tech said the fridge was working perfectly. So i bought groceries again, only for the fridge to break again! I logged a call with Hisense and the tech was sent out again, only for him to tell me he cant fix it. Everything in my fridge rotted again, also about R2500 worth of groceries. That's now about R4000 worth of groceries I have lost due to this incompetence.

He said that I would have to speak to Makro and I would be provided a new fridge. The next day i went to Makro, had them file a credit application. The rep I spoke to said that they would replace the unit.

I waited for a couple days before it was approved. I called the Riversands branch to get feedback from them, only for me to be told that i needed to spend R2000 more to get a new fridge because they did not have the fridge i previously had in stock!

All in all this entire venture of buying groceries and having them rot and rebuying them has cost me more than what the fridge initially cost me and now they have the audacity to still try and pull more money from my pockets.

I have still yet to recieve any feedback from Makro except that they will only give me a more expensive fridge that i need to pay for.

For a time reference I am typing this on the 11th of August. An entire month of "I'm sorry but give us your money"

If you are going to be a supplier to these Representatives of your company I would not trust you for any other purchases.