Hisense = Nightmare

Sir

For the past two months I have tried to resolve an issue with a Hisense washing machine bought via Takealot.com.

After several frustrating calls and unhelpful assistance, I was finally presented with an approval number, i.e. ***8 and was advised that Hisense will collect their faulty washing machine from my home whereafter they will inform Takealot to create a credit on my account to allow me to order a new washing machine.

To date, nothing has happened, despite being in almost daily contact with Hisense as per the following calls with their agents:

22/01/2024 Lebo; 22/01/2024 Lee-Ann; 23/01/2024 Fundusiwe; 01/02/2024 Lindiwe.

As you can see, despite enormous patience on our side, Hisense and their agents simply regard their clients as a nuisance. As a result, my whole family had to endure the Christmas and New Years celebrations, whilst having family visiting us, with a broken Hisense washing machine.

Hisense does not care about their products or their clients, please assist.