MN
Mantoa N
1 reviews | Active since May 2013
25 Oct 2024, 14:27
Hisense must recall all smart TV they sold in the previous 5years
my Sister and I bought Hisense TV in 2*** Smart 65inch Hisense TV which cost us R23 544 each and the TV is not as smart as they said it is. Disney+ and Showmax are not playing on this TV, I logged a ticket with Hisense on the 9th of October and gave them an error message that pops up saying this TV does not support showmax, which I do not understand because we used to watch showmax on this same TV.
please help fix this issue the previous festive my kids had no TV to watch because the LCD of this TV had issues the whole festive season and here we are again not enjoying all the benefits that comes with the package and the value of this items.
if Hisense together with the store I bought the TV at are unable to fix the issue they must come with a better solution, becasue i will be umnfair is i say i want to be refunded while I have used the TV for such time but it will be fair if they upgrade the software of this TV AND PROVIDE SMART BOX OR EXCHANGE IT FOR A PROPER WORKING SMART TV THAT SERVES THE RIGHT PERPOSE.
My apology for the last line I am not shouting I just want to get the message clear across. and be understood and not misinterpreted
Helpful (0)
Replies (5)0
Replies (5)MN
Mantoa N's updateReviewer Update
28 Oct 2024, 07:50no whose problem is that was this disclosed to me as a customer at a point of sale that this TV will work as a smart TV FOR ONLY 2 AND HALF YEARS. YOU WILL GIVE A PROPER SMART TV OR A TV BOX YOU SERIOULY NOT EXPECTING ME TO SPEND ANOTHER CENT ON AN ASSET THAT COST SO MUCH AND STILL PAYING FOR IT.
MN
Mantoa N's update28 Oct 2024, 07:50
Reviewer Update
no whose problem is that was this disclosed to me as a customer at a point of sale that this TV will work as a smart TV FOR ONLY 2 AND HALF YEARS. YOU WILL GIVE A PROPER SMART TV OR A TV BOX YOU SERIOULY NOT EXPECTING ME TO SPEND ANOTHER CENT ON AN ASSET THAT COST SO MUCH AND STILL PAYING FOR IT.
MN
Mantoa N's updateReviewer Update
29 Oct 2024, 20:00In this case you are not the service provider do you understand, the service provider is Showmax who has granted the right to its subscribers which can be fully used or accessed on a device that can support its program. that is where the smart TV comes in you had a timeline of software that was not easy to maintain do not tell me about the app, save me the stress please and do the right thing.
MN
Mantoa N's update29 Oct 2024, 20:00
Reviewer Update
In this case you are not the service provider do you understand, the service provider is Showmax who has granted the right to its subscribers which can be fully used or accessed on a device that can support its program. that is where the smart TV comes in you had a timeline of software that was not easy to maintain do not tell me about the app, save me the stress please and do the right thing.
MN
TVs & Streaming Devices
Android TV
Apple TV
LG TV
Samsung TV
Hisense TV
Chromecast
Mantoa N's updateReviewer Update
30 Oct 2024, 08:24 To add on your feedback Showmax is supported on Hisense smart TV, go to Showmax online and check supported divices, dont make me a fool and tell me the app has decided to discontinue.
please refund my money I will go buy another brand that has loyalty and integrity to customers that takes full accountability and responsibility.
click this link and understand Showmax doesn't limit its customers.
https://www.showmax.com/za/help/article/what-devices-does-showmax-work-on
please refund my money I will go buy another brand that has loyalty and integrity to customers that takes full accountability and responsibility.
click this link and understand Showmax doesn't limit its customers.
https://www.showmax.com/za/help/article/what-devices-does-showmax-work-on
TVs & Streaming Devices
Android TV
• Wide variety of Android TV-enabled Smart TVs, such as Sony Bravia, and set-top boxes, including NVIDIA Shield, running Android OS 5.1+
Apple TV
• Apple TV HD (4th Generation or above) with tvOS 16 or above
LG TV
• 2016+
Samsung TV
• 2016+
Hisense TV
• 2020+
Chromecast
• 1st Generation or above, including Chromecast with Google TV
MN
Mantoa N's update30 Oct 2024, 08:24
Reviewer Update
To add on your feedback Showmax is supported on Hisense smart TV, go to Showmax online and check supported divices, dont make me a fool and tell me the app has decided to discontinue.
please refund my money I will go buy another brand that has loyalty and integrity to customers that takes full accountability and responsibility.
click this link and understand Showmax doesn't limit its customers.
https://www.showmax.com/za/help/article/what-devices-does-showmax-work-on
please refund my money I will go buy another brand that has loyalty and integrity to customers that takes full accountability and responsibility.
click this link and understand Showmax doesn't limit its customers.
https://www.showmax.com/za/help/article/what-devices-does-showmax-work-on
TVs & Streaming Devices
Android TV
• Wide variety of Android TV-enabled Smart TVs, such as Sony Bravia, and set-top boxes, including NVIDIA Shield, running Android OS 5.1+
Apple TV
• Apple TV HD (4th Generation or above) with tvOS 16 or above
LG TV
• 2016+
Samsung TV
• 2016+
Hisense TV
• 2020+
Chromecast
• 1st Generation or above, including Chromecast with Google TV
MN
Mantoa N's updateReviewer Update
30 Oct 2024, 08:30no top of all this, this is the feedback I received from the service center being all honest that your device has the hardware issue.
From: *** <***>
Sent: Friday, October 25, 2024 2:28 PM
To: Alina Nhlapo <***>
Subject: Re: [ Ticket: *** ] Hisense SA - Contact Submission - Product Cons ult from Alina
Sent: Friday, October 25, 2024 2:28 PM
To: Alina Nhlapo <***>
Subject: Re: [ Ticket: *** ] Hisense SA - Contact Submission - Product Cons ult from Alina
| | *** [EXTERNAL] This message comes from an external organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. ***
Good day,
Thank you for contacting Hisense,
We apologize for the inconvenience, please note that due to hardware limitations, the unit does not meet the minimum hardware requirements for the new application, therefore you will not be able to stream Showmax and Disney+
It is advisable that you use a Google Certified Smartbox to stream Showmax and Disney+
It is advisable that you use a Google Certified Smartbox to stream Showmax and Disney+
Regards,
Motlatso
Motlatso
MN
Mantoa N's update30 Oct 2024, 08:30
Reviewer Update
no top of all this, this is the feedback I received from the service center being all honest that your device has the hardware issue.
From: *** <***>
Sent: Friday, October 25, 2024 2:28 PM
To: Alina Nhlapo <***>
Subject: Re: [ Ticket: *** ] Hisense SA - Contact Submission - Product Cons ult from Alina
Sent: Friday, October 25, 2024 2:28 PM
To: Alina Nhlapo <***>
Subject: Re: [ Ticket: *** ] Hisense SA - Contact Submission - Product Cons ult from Alina
| | *** [EXTERNAL] This message comes from an external organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. ***
Good day,
Thank you for contacting Hisense,
We apologize for the inconvenience, please note that due to hardware limitations, the unit does not meet the minimum hardware requirements for the new application, therefore you will not be able to stream Showmax and Disney+
It is advisable that you use a Google Certified Smartbox to stream Showmax and Disney+
It is advisable that you use a Google Certified Smartbox to stream Showmax and Disney+
Regards,
Motlatso
Motlatso
MN
Mantoa N's updateReviewer Update
31 Oct 2024, 07:13I don't repeating the same thing over and over again. let do this are you going to provide the device that will make me be able to enjoy the benefits of buying a Hisense smart TV YES OR NO.
MN
Mantoa N's update31 Oct 2024, 07:13
Reviewer Update
I don't repeating the same thing over and over again. let do this are you going to provide the device that will make me be able to enjoy the benefits of buying a Hisense smart TV YES OR NO.