Hisense Mobile Support

I bought a new Hisense phone from vodacom about 3 month ago, When I bought the phone it came with a screen protector but did not fit properly. He Hisense agent there said they know its a problem and that they are waiting for new ones and that I should come back in a weeks time. His name was Stanley. After returning 2 weeks later and then another 2 weeks in a row after that I still had not received a replacement and Stanley had also now left Hisense, I was now referred to a new Hisense Agent "Ayanda" and was based at the MTN store. After explaining to her what had happened she told me she would order me one and i could collect it in the week. She took my number and I took hers, We communicated through the week and I was told I could collect it over the weekend from her Boss "Vasco" On arriving at the MTN store on the Saturday, Vasco told me he knew nothing about this. after around an hour he then said to me I can collect it from him on the following Tuesday. So I left. I returned on the Tuesday to collect the new screen protector from him only for him not to have it, This has cost me way more than what the protector is worth in Diesel as I ave been traveling from the north to the west to get this. Until now, I still have nothing from them and even after leaving a complaint via email, I have not had any response from Hisense. This will be the first and last time I buy a hisense product as there is no customer service what so ever from them.