Hisense Microwave breaks immediatly after warranty expires - conveniently

Serial number 340B*** warranty expired 7 Jan 2024 microwave broke 3 weeks later

2 Feb My microwave broke - i did a few online enquiries 12 Feb I raised a ticket to hisense - *** - Hisense ticket number *** 16 Feb I got a response and they requested details I provided this 23Feb more details was requested i provided this 28 Feb i got a call saying that i have to contact hirshs for a refund I never requested it but was promised a refund at this point they had all of my details including the fact that the warranty expired 7 Jan 2024

My Questions

what do consumers do when their appliance breaks literally 3 weeks after warranty expires Why did no one ask me if i wanted the microwave fixed why was i promised a refund when you knew my warranty expired

I only want to deal with people who can affect change because I am not telling my story to 20 million people. I am without a microwave for super long now and my old Defy microwave I paid R400 rand for lasted me more than 4 years. My money is literally sitting on a counter and I can't use it.

i only received an apology but NO Solution