HiSense makes NO SENSE

I purchased a HiSense phone (U980) in August 2014 from Makro. It fell and the screen and LCD got damaged. I called the Contact Centre to find out where I could get the phone repaired (AT MY OWN COST)...and was referred to HiSense in Chloorkop Edenvale. When contacting the \branch"the guy I spoke to told me to take it back to Makro because THEY couldn't help as the parts were unavailable. He didn't know when or if the part/s would be available. I took it to Makro & they told me that it would be an absolute waste of time to try and get it fixed because HiSense had an issue with parts and repairing would be as good as buying a new phone. I am extremely angry"