Hisense Kzn

I purchased a brand new Hisense fridge/freezer from hi Fi corp amanzimtoti last year end of November. April this year freezer completely defrosted.

Hisense came to check the freezer out. They could not find a fault. The Hisense technician said if the freezer troubled again they would replace it as it was still so new. May this year we found the fault on our own When you close the fridge door the freezer door opens.

The freezer door was faulty. I phoned Hisense. They came again. Checked the freezer door. Same week technician came recorded the freezer door opening on his phone.

Then no contact back. I have phoned numerous times. I even went back to hi Fi corp. Hisense lost log in details of the technicians second visit. They said they will check and let me know. It's been weeks. I am fed up of calling them. Hi Fi corp said they can replace the fridge but they need the say so from hi sense.