Hisense is the worst!

How do you start writing a complaint if you've been complaining for more than 6 months already?

I purchased a hisense fridge online. After the fridge was set up I noticed there were marks around the water dispenser. After weeks of following up, they sent a technician to come and have a look at the fridge. HE MADE IT WORSE! it now looks like paint chipping off.

Again after weeks of following up AGAIN , I was told that my ticket has been resolved.

I cant help but feel like the customer care department prolongs the process in order for the product to no longer be under warrantee.

When I finally reached someone at Hisense office, I was told that my complaint ticket has been resolved. But how???? My fridge looks like I bought it second hand but I paid full price for a brand new fridge.

I am so dissatisfied with the service received or rather not received.

I will continue to complain on every single platform possible until I receive feedback from them.