Hisense is the worse!!!

I bought a 58cm android Hisense tv 1 year 9 months ago and in this time this tv has been back to Hisense for repairs 4 times. Most recently, 8 July, Hisense picked up my unit as once again it packed up. Hisense then soon after called and let me know that the unit is beyond repair. This unit is at this moment still standing at Hisense with no indication of what their plan of action is. After various calls that I had to make to Hisense, as they do not call me at all, and after speaking to 4 different people, Boitumelo Ramaboea (call centre agent), ***nor Loff (call centre supervisor), Veronica(credit department) and Jurgen (call centre agent), they have now informed us that we have to get the unit back to the place that we bought it and that place should refund us. That place is in Gauteng. I live in Cape Town. Apparently they will give the store a refund voucher and the store should refund us. Now getting this unit there and back is going to cost me R6000.00. Then if the new unit breaks again, and chances are it will, if it is a Hisense, then I will have the same issue again and be in the same boat. At the beginning of this saga, I was informed that Hisense is always sending units to Gauteng. So why can Hisense not send this unit to Gauteng? Why can they not refund me instead of going through the whole sending the refund to the shop so that the shop can refund or replace the unit, which means taking the broken unit back there then getting another new unit from there to here. The only person who has to pay here for Hisense's broken unit, is me. 4 times already. This is not on...I would not advise anybody to buy from Hisense. Their product is **** but their customer service is the worse. If this is ever resolved you can be sure that I will never buy a Hisense ever again. I spoke to ***nor earlier today who was gonna speak to management and call me right back. I am still waiting for that call too. Not even their complaints department calls back. Why they have one, heaven only knows. It's not like they are using it. Really, take my advice, do not buy Hisense