Hisense is Horrible

What horrible service I have received for the last 3 weeks. Washing machine is malfunctioning and is still ander warranty. phone Hisense and they sent out a technician to come and see what is fault. The technician said it is the gearbox of the washing machine. David the technician working on my machine now tell me that they need to break extra parts in order to get to the gearbox. But they have the parts to replace and if they break something they will fix it. it's been 2 weeks since they started working on my washing machine. I since then phoned Hisense again. wanting this matter to be solved. I spoke to a lady Dalshad and she said she will forward my message the management and I will get an answer before the end of the weekend. Its now Monday, weekend is already gone with no answers or messages from Hisense. The worst people to ever get service from. Please can someone tell me when my machine will be fixed. And why is it taking forever. My email adress is *** My contact details is *** Or *** Reference/ticket number from Hisense is 426055