1 reviews | Active since Jun 2018
Hisense inferior products and poor service.
I bought three 50" TV's and one 32" TV about a year ago. After complaining on Hellopeter about my Smart TV giving problems Hisense contacted me. They have taken their sweet time to sort out my complaint and send out a technician who played around on my TV and said that the latest firmware update was already installed. I contacted them again for the problem was still persisting and was getting even worse. After numerous emails they notified me that the technician ordered a new mainboard and will repair my TV. I have had to struggle with this tv for almost a year now. If this is the level of service you receive from Hisense after spending about R20 000 on their products, imagine if you only buy a small product. I am VERY unhappy with their service and I am starting to lose faith in their products as well. This will make me think twice about purchasing Hisense products in future. Then I will rather stick to Samsung as I always have before.
When I queried this and complained about the TV still having problems they said that the technicians had ordered a new mainboard.
But they don't know how long it is going to take because they don't have stock and are not sure when they are going to get the stock.
After about 4 weeks Hisense told me that Takealot.com will collect and they will REFUND me. So I went and bought a NEW TV.
This is now how many months later and still no word from Hisense. They have my money and my TV. This is theft and I will NOT leave it there.
If I can urge you. Do NOT purchase anything from Hisense. You WILL be sorry.
When I queried this and complained about the TV still having problems they said that the technicians had ordered a new mainboard.
But they don't know how long it is going to take because they don't have stock and are not sure when they are going to get the stock.
After about 4 weeks Hisense told me that Takealot.com will collect and they will REFUND me. So I went and bought a NEW TV.
This is now how many months later and still no word from Hisense. They have my money and my TV. This is theft and I will NOT leave it there.
If I can urge you. Do NOT purchase anything from Hisense. You WILL be sorry.
The Hisens technician ***a worked on the TV but absolutely nothing was done to the TV.
After waiting almost 2 months the TV was returned to us and it is still NOT working.
The Hisens technician ***a worked on the TV but absolutely nothing was done to the TV.
After waiting almost 2 months the TV was returned to us and it is still NOT working.