Hisense Hell

Bought a Hisense 8kg washing machine. Wouldn’t spin. Contacted Game who contacted the agent. Replaced water pump. Still didn’t spin. Replaced control panel. Still didn’t work. Said problem must be motor or pressure switch. Took machine away a week ago to replace these parts saying they would return it immediately, we are still waiting on the machine to arrive back 7 days later . No contact with them at all now. We haven’t had a washing machine for over a month ( it was installed 16/10/2019. I have photographic evidence). Washing piling up .... I demand a refund. Having had all these issues ( and I see another person also had the exact same problem ) we are in a critical position now. Can’t wait another week or four! Are we really expected to write off R4500 + delivery charge??? Are we then supposed to fork out more money we don’t have for another machine ? We are pensioners and can’t take another moment of this disastrous episode