Hisense has no sense

If you value your mental and emotional health. Please do yourself a favour and not buy any Hisense appliances. I reported my malfunctioning fridge which was in actual fact a replacement fridge because the previous one had also decided to die. This new fridge was delivered on the 26 March 2020. It has decided to go mum on us. I logged a service request via email and telepathically and for a good week there was no response. Similar to when Noah sent the dove and it did not come back, bad news for us though the storm was not yet over. On Monday the technician by the name of Sonny Boy decided to grace us with his long awaited call and inform us what he had concluded the problem is the PC board(he did this with his psychic powers as he did not come inspect the appliance). He then said the particular part had to be ordered from Cape Town and he would come install on Wednesday. Lone behold today we are refused repair and that is why they couldn't assist us. 12 days of no fridge. 12 days on living from hand to mouth as though I am a crazy irresponsible mother who can not provide for my kids. All because Hisense decided to not only sell me a faulty appliance then run from the responsibility of correcting it.