Hisense has no empathy for their customers!!!

I have had the worst experience ever to say the least with Hisense. I bought a double door fridge from them in April 2024. By December it was already giving me problems, they sent one of their technicians to come fix it and it was well and good for a short while. It started acting up again in February 2025, another technician came in and made things worse, as it has completely stopped working since.

I have gone from pillar to post with their agents and almost 4 months later I’m still stuck with a fridge that is not working. I’m the one making all follow ups, still with no positive response whatsoever. All they are telling me is that the matter has been escalated. I mean how many times must something be escalated before it can be resolved?!!! Imagine the financial loss of eating hand to mouth for a full 4 months because you don’t have a fridge. They show no regard for my situation!!! And there is no sense of urgency at all coming from their side.

Being without a fridge in this economy is not viable, more especially if you just bought one less than a year ago.

I AM NEVER BUYING ANYTHING FROM THEM!!!!