Hisense has failed me

I'm extremely disappointed in hisence and how the refunds department works. A R14'998 TV was purchased via take allot. Had some issues and sent takealot a message and they said to contact the supplier Hisense which I did, they sent out a TV technician on 3/7/2024 that said TV was faulty and a refund should be done. Long story short TV was collected from my house and I was told I should get a refund supposedly in a week from collection. It was collected on 15/07/24. Up untill today I have called the refunds department more than 10 times and every time I get told it will be paid tomorrow or they will get back to me. I've been calling them on a daily base I've probably spoken to everyone withing the refunds department but still to date no refund has been made. Bare in mind this isn't a R2000 TV but almost a R15000 TV that I have to wait on for a refund. Ive lost all faith in Hisense. I've never had such a **** service from a company this big I would give a rating of zero if I could.