NH
Niel H
1 reviews | Active since Dec 2018
02 Oct 2025, 10:14
Hisense guarantee
Two years after we bought a Hisense washing machine, it started rusting. After many emails and phone calls, they say the guarantee does not cover rust. They absolutely refuse to repair or replace the unit. Niel Hanekom ***
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Replies (2)
Hisense's replyOfficial
02 Oct 2025, 11:39Good day Niel,
Thank you for sharing your feedback, we sincerely apologize for the inconvenience caused. Kindly note the VOC Department will reach out to you directly for further assistance.
Kind regards,
Hisense South Africa
Thank you for sharing your feedback, we sincerely apologize for the inconvenience caused. Kindly note the VOC Department will reach out to you directly for further assistance.
Kind regards,
Hisense South Africa
Hisense's reply02 Oct 2025, 11:39
Official
Good day Niel,
Thank you for sharing your feedback, we sincerely apologize for the inconvenience caused. Kindly note the VOC Department will reach out to you directly for further assistance.
Kind regards,
Hisense South Africa
Thank you for sharing your feedback, we sincerely apologize for the inconvenience caused. Kindly note the VOC Department will reach out to you directly for further assistance.
Kind regards,
Hisense South Africa
NH
Niel H's updateReviewer Update
06 Oct 2025, 14:12I wrote my report on 02 October 2025 and was promised to be contacted by their VOC department (whatever that stands for). To date, I have had no reply. Can you tell me, are you actually going to phone me and when?
NH
Niel H's update06 Oct 2025, 14:12
Reviewer Update
I wrote my report on 02 October 2025 and was promised to be contacted by their VOC department (whatever that stands for). To date, I have had no reply. Can you tell me, are you actually going to phone me and when?