Hisense gives no customer service!

I bought a washing machine last year August from Takealot, have had no issues until now. Hisense says they give a warranty BUT not on the part that is damaged on my machine which doesn't make sense, it's not even a year old. They sent out a technician and give me a ref number but no assistance, the feedback is client refuses to pay for the repairs? I must pay for that part, the rubber is torn by the seal, and it was not caused by me? No manager has called, they don't even send me a quote or a solution or an answer as to how that has happened or what caused it! I have called them 3 times and no manager can talk to me, they give me another ref number and say a manager will call me within 24 hours and they don't, have all the proof of my calls. Have emailed them too, still waiting. Such a big company and such bad service, calls are recorded so they say, would love to hear the serviced I received as I got no service and no help. Made contact the 10th of April and we are on the 26th of April, my machine leaks and still no help!