Hisense Gas Stove / Oven

We purchased a Hisense Gas stove / electric oven online in March 2024. The hinge broke on the oven. When we contacted Hisense they informed us that hinges are not covered under the warranty and that we had to order the part to replace it, I then ordered the part and was informed that we would only receive the part February 2025. Phoning the call centre is so frustrating, the agents are *********** they can't capture your information correctly even when you spell it out and they refuse to email you any thing. I escalated the matter to a manager who is just as *********** as the call centre agents. In summary they are happy taking your money for a product but the follow up service is pathetic. I have a brand new oven which I can't use for the next 3 months.