Hisense fridge warranty holds no value at all. Very bad customer service.

Hi Id like to let people know about the warranty that Hisense carries. It doesn't really hold any value as when you contact them, all you get is promises that some one will attend and nothing happens. I bought a hisense fridge which claimed a 3 year warranty. Somewhere around 17 jan 2020 the fridge suddenly stops cooling and the temperature gauge on the notification panel goes blank. I call Hisense who say most likely its most likely the gas ( who ever needs to regas a fridge after approximately one year of use) and their technician has to do it or else the warranty will be void so they ask me to email them the slip and model number etc. I send it to them and they respond after 2 working days saying that they have received the complaint and I will be contacted. This was after calling them a few times. Entire week passes and still no contact. I email them again and call a few times and on the 24th of jan they send another email saying that they I will be contacted in another 24 hours. Till now no contact. One of my friends also after hearing what I had to say told me that the same thing happened to them with Hisense. So I dont recommend them at all and if u buyba Hisense fridge, dont consider the warranty as part of it. Very dissatisfied and disappointed.