LW
Lindy W
1 reviews | Active since Oct 2018
03 Jan 2024, 07:55
Hisense Fridge Return
Our new Hisense fridge was delivered by Game the week before Christmas. We noticed the rubber seal on door is not fitting, causing fridge not to close. Contacted Hisense who were very rude and told me to deal with Game. Game have been trying each day to get technicians out or fridge exchanged by Hisense, no luck. After reading all reviews on Hisense I have now told Game that I want a different make fridge, which is my right within the 7 day period. Waiting for Game to get credit from Hisense. Not at all impressed with Hisense.
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Replies (3)
Hisense's replyOfficial
03 Jan 2024, 09:40Good day Lindy
We do apologize for the inconvenience and the delay on the matter. If you reported the unit to Game within 7 days of recieving it, Game was suppose to exchange the fridge as per CPA without even waiting for Hisense to approve the credit as it is a new unit.
Currently we see that a request for repair was booked with the reference number : *** which means Game requested a Technician and not a refund, thus this is causing another delay for your unit to be exchanged.
Please frustrate the matter with Game or email our Complaints department on ***
We do apologize for the inconvenience and the delay on the matter. If you reported the unit to Game within 7 days of recieving it, Game was suppose to exchange the fridge as per CPA without even waiting for Hisense to approve the credit as it is a new unit.
Currently we see that a request for repair was booked with the reference number : *** which means Game requested a Technician and not a refund, thus this is causing another delay for your unit to be exchanged.
Please frustrate the matter with Game or email our Complaints department on ***
Best regards,
Hisense's reply03 Jan 2024, 09:40
Official
Good day Lindy
We do apologize for the inconvenience and the delay on the matter. If you reported the unit to Game within 7 days of recieving it, Game was suppose to exchange the fridge as per CPA without even waiting for Hisense to approve the credit as it is a new unit.
Currently we see that a request for repair was booked with the reference number : *** which means Game requested a Technician and not a refund, thus this is causing another delay for your unit to be exchanged.
Please frustrate the matter with Game or email our Complaints department on ***
We do apologize for the inconvenience and the delay on the matter. If you reported the unit to Game within 7 days of recieving it, Game was suppose to exchange the fridge as per CPA without even waiting for Hisense to approve the credit as it is a new unit.
Currently we see that a request for repair was booked with the reference number : *** which means Game requested a Technician and not a refund, thus this is causing another delay for your unit to be exchanged.
Please frustrate the matter with Game or email our Complaints department on ***
Best regards,
LW
Lindy W's updateReviewer Update
03 Jan 2024, 13:38Thank you for the response Hisense although there seems to be a passing of the buck between you and Game.
Game has sorted it now and I am taking another MAKE of fridge, especially after reading all the poor reviews on Hisense . Maybe it would be a good idea for Hisense to take complaints more seriously.
Game has sorted it now and I am taking another MAKE of fridge, especially after reading all the poor reviews on Hisense . Maybe it would be a good idea for Hisense to take complaints more seriously.
LW
Lindy W's update03 Jan 2024, 13:38
Reviewer Update
Thank you for the response Hisense although there seems to be a passing of the buck between you and Game.
Game has sorted it now and I am taking another MAKE of fridge, especially after reading all the poor reviews on Hisense . Maybe it would be a good idea for Hisense to take complaints more seriously.
Game has sorted it now and I am taking another MAKE of fridge, especially after reading all the poor reviews on Hisense . Maybe it would be a good idea for Hisense to take complaints more seriously.
Hisense's replyOfficial
04 Jan 2024, 09:56Good day Lindy
Thank you for the feedback and will definitely get our complaints department to read your response to better the service process.
Thank you for the feedback and will definitely get our complaints department to read your response to better the service process.
Best regards,
Hisense's reply04 Jan 2024, 09:56
Official
Good day Lindy
Thank you for the feedback and will definitely get our complaints department to read your response to better the service process.
Thank you for the feedback and will definitely get our complaints department to read your response to better the service process.
Best regards,