Hisense Fridge Not Functioning

This is my last resort. I bought a Hisense fridge from Okay furniture store in Randfontein in December 2024. In January 2025 it started giving me issues. The Ice making machine is not working and water dispenser isn’t working. I have reported it to the store many many times and they’ve sent people to fix it, on over eight occasions that the technicians have come but still the problem persists. What should I do to get this fridge fixed? The people from Okay furniture store are playing hide and seek , saying the technicians from Hisense say there is nothing wrong with the fridge but the fridge isn’t functioning properly. I even refused to sign the job cut the last time when the technician came because the problem was still persisting “even after being fixed” what should I do to be assisted? Carry the fridge back to the store? The store manager and sales person are not assisting me at all. I am so disappointed with Hisense and Okay furniture 😓 Since from January it’s August now hai man