Hisense Fridge not cold (Pathetic Service)

We bought a double door Hisense fridge, we experienced that the fridge was not cold at all and the freezer was defrosted. It took Hisense 6 days to come out to sort it out (which was around the 18th January 2025), they fixed what they said was wrong but this past Monday (26 January 2025) we got home to a fridge that was defrosted and a second lot of groceries had gone off. We are currently still waiting for Hisense to send a technician out yet there response is pathetic, no customer service manners, yet we have to restock the fridge after they apparently fixed it.

DEFINITELY WILL NOT RECOMMEND HISENSE TO ANYONE