Hisense Fridge Nightmare

I bought a hisense double door fridge at Makro on the 21st of December 2024 and from then until now, I have called hisense about three times now to repair this fridge amd each time they come the fridge problem becomes worse instead of being fixed and the fridge it's now even a year old. The last call they took about 2 - 3 weeks before they could attend to my query and the problem is beyond worse now, I tried to call their customer care AGAIN for the 100th time and their line was bad even their technicians are just ***********, im so tired of this , because this is a water and ice dispenser fridge worth R26 000 and im experiencing so many problems with a year, hisense should just exchange this fridge all together, I'm tired of all this up and down their technicians is doing at my house.