Hisense Fridge Nightmare

Bought a fridge in November 2018. Came with a 4 years warranty. In January 2022, it was over-freezing which I reported and it was fixed. In August 2022, it was over-freezing again and was fixed. In September 2022, it started not to freeze anymore. I complained again and it was fixed however the technician who was fixing the fridge broke the back panels on the freezer side which I complained about on the 03rd October 2022 and to date nothing has happened. I followed up via email on 26 December 2022 and nothing happened. Yesterday we realised that the freezer doesn't freeze anymore and today, 06 March 2023, I sent an email and decided to call after not receiving a response from Hisense after 4 hours. The service consultant told me that there's nothing they can do now because the fridge is now out of warranty and told me that I should have requested for a replacement fridge when they were fixing it for the third time but right now they cannot do anything to help me except to give me the contacts of a service technician who I will pay.