GH
Gavin H
1 reviews | Active since Apr 2012
11 Jun 2025, 14:31
Hisense Fridge Filter ****
We purchased a refrigerator which includes a water filter. The fridge won't dispense water without this filter inserted. And it costs R1,119.99 to replace (every six months). There is no bypass switch or attachment which negates the need for this. So this filter is just a **** and you have no choice of whether you want to use it or not (unlike competitor brands). To make matters worse the retailer where I bought the filter (Hirsch's) don't carry them as a stock item.
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Replies (3)0
Replies (3)
Hisense's replyOfficial
12 Jun 2025, 08:37Hi Gavin,
We understand your concerns and sincerely apologise for any inconvenience caused. Please note that the fridge model you purchased was specifically designed to operate with a water filter in place. Without the filter inserted, water will not pass through to the dispenser. While you may continue using the fridge without replacing the filter, please be aware that this could impact the taste and quality of the water, as the filter is intended to improve water purity. Regarding the availability of filters, if Hirsch’s does not currently have stock, you are welcome to contact our Spares Department directly at *** . Kindly include the model number and type of your fridge, and our team will gladly assist in checking stock and guiding you through the process.
Regards,
LL
We understand your concerns and sincerely apologise for any inconvenience caused. Please note that the fridge model you purchased was specifically designed to operate with a water filter in place. Without the filter inserted, water will not pass through to the dispenser. While you may continue using the fridge without replacing the filter, please be aware that this could impact the taste and quality of the water, as the filter is intended to improve water purity. Regarding the availability of filters, if Hirsch’s does not currently have stock, you are welcome to contact our Spares Department directly at *** . Kindly include the model number and type of your fridge, and our team will gladly assist in checking stock and guiding you through the process.
Regards,
LL
Best regards,
Hisense's reply12 Jun 2025, 08:37
Official
Hi Gavin,
We understand your concerns and sincerely apologise for any inconvenience caused. Please note that the fridge model you purchased was specifically designed to operate with a water filter in place. Without the filter inserted, water will not pass through to the dispenser. While you may continue using the fridge without replacing the filter, please be aware that this could impact the taste and quality of the water, as the filter is intended to improve water purity. Regarding the availability of filters, if Hirsch’s does not currently have stock, you are welcome to contact our Spares Department directly at *** . Kindly include the model number and type of your fridge, and our team will gladly assist in checking stock and guiding you through the process.
Regards,
LL
We understand your concerns and sincerely apologise for any inconvenience caused. Please note that the fridge model you purchased was specifically designed to operate with a water filter in place. Without the filter inserted, water will not pass through to the dispenser. While you may continue using the fridge without replacing the filter, please be aware that this could impact the taste and quality of the water, as the filter is intended to improve water purity. Regarding the availability of filters, if Hirsch’s does not currently have stock, you are welcome to contact our Spares Department directly at *** . Kindly include the model number and type of your fridge, and our team will gladly assist in checking stock and guiding you through the process.
Regards,
LL
Best regards,
GH
Gavin H's updateReviewer Update
17 Jun 2025, 14:28Thank you. We were not given that information when we purchased the fridge. But please provide a bypass plug so that your customers can choose to use a filter or not. We have whole house filtration and thus do not need this. My strategy now is to remove the filter, cut it open, remove the carbon/media, glue it together and then reinsert it. Surely you don't want your customers to go through this effort because you are forcing them to use your filter?
GH
Gavin H's update17 Jun 2025, 14:28
Reviewer Update
Thank you. We were not given that information when we purchased the fridge. But please provide a bypass plug so that your customers can choose to use a filter or not. We have whole house filtration and thus do not need this. My strategy now is to remove the filter, cut it open, remove the carbon/media, glue it together and then reinsert it. Surely you don't want your customers to go through this effort because you are forcing them to use your filter?
Hisense's replyOfficial
17 Jun 2025, 20:36Hi Gavin,
Your concerns have been noted and will be passed to our Product Line Team.
Regards,
HP Team
Your concerns have been noted and will be passed to our Product Line Team.
Regards,
HP Team
Best regards,
Hisense's reply17 Jun 2025, 20:36
Official
Hi Gavin,
Your concerns have been noted and will be passed to our Product Line Team.
Regards,
HP Team
Your concerns have been noted and will be passed to our Product Line Team.
Regards,
HP Team
Best regards,