Hisense fridge fepair - Non existent customer service

I bought a Hisense fridge just over a year ago. After 2 months the compressor needed to be replaced , which was fixed under warranty. In the past week I noticed the fridge and freezer stopped cooling again so I logged a call via email 3 days ago on Wednesday, and a job card was created for Mikectrolight Appliance services who were supposed to get in touch with me. It is now Friday afternoon and I still have not been contacted by the repair company. I called in and they were supposed to give my repair job to one of their technicians to get in touch with me but still no response. I now sit with a whole lot of food which I will have to throw away due to a defective product from Hisense and lack of urgency in resolving the issue from their repair company. Worse still is that I can't get in contact via the phone with the Hisense service centre, who don't reply to emails, and no one at the repair company is answering so I am stuck managing the repair with no luck at all, which is really a poor reflection of Customer Service from Hisense. With the cost of the food that I will be losing I would be better off paying a bit extra for a better quality fridge from another manufacturer.