Hisense fridge

I bought a double door Hisense refrigerator H670SIA from Makro Strubenvalley on 10 October 2019.

On Christmas day 2019 the freezer stopped working and everything in the freezer started to defrost. By the next day the fridge side also stopped working. nI logged the fault on Makro's Customer service line on the 27th of December. After numerous calls to Makro's Customer Service I was only assisted on the the 4th of January by an outsourced Technician. This after every consultant at Makro Customer Service that I spoke to, told me a different story every day. I eventually had to call Hisense myself and arrange for the repairs.

Now 2 and a half weeks later the fridge is doing the same. 2 days ago the freezer stopped working and now the fridge side as well.

Hisense please can you assist me as Makro is too useless to do this. My reference number with Makro is 495512. The previous reference number was 464947. I am not prepared to loose thousands of Rands of food again due to their lack of urgency.

Hope to have a better experience dealing with you.