Hisense Found no issue yet had the phone for 23 days

After writing my review a week ago about awaiting for phone Hisense E7 Pro already being 3 weeks with MRPmobile for repairs and the phone only being 14 days old and used for 1 of those days. I took the phone to Mr Price Canal walk where I had purchased the phone in conjunction with 3 other devices cash, the phone was handed in for repairs on December, Friday the 13th, 2019 at the Canal walk branch. Checked in at Hisense on the 17th December 2019 and only returned to the store on the 15 January 2020, this average 23 business days the device being with hisense and 3 business day being with Mrpmobile canal walk. I was advised I will only have to wait 14 business days for the device this is 12 days additional to the promise time. Upon receiving the phone no apology was rendered rather but "sister we have 21 days" which was not stipulated upon handing this in at the store. The device was with Hisense for 23 days however their findings are "no issues found" this being a phone that would not turn on a battery that worked in the additional device I purchased and the additional devices not working in the phone given the problem. I had tried multiple chargers yet the phone was dead and upon return from hisense it magically was able to turn on and charge. When requesting a manager instore I was informed the manager is in interviews and cant manage time for a customer who had a 6 week old phone but has been with the store for 4 of those weeks. This is pathetic customer service and not a single person in the store had any sympathy or empathy to the trouble I had to go through.

The secondary manager in store did not even have a precise answer rather excusing that she cannot support in another managers department.

Inconveniencing the customer moreso. I am not happy with the outcome even the I have a "repaired" 6 week old phone which my mom only used a day of.

I have requested a call back from a manager last week and that did not produce an outcome. the Customer service team was to contact me back after reaching out to the store that too did not a successful outcome.