Hisense faulty washine Machine, day light roobery

Ticket: 535091 ] Faulty 6kg frontloader To whom It may concern:

I am really struggling with getting help regarding my faulty machine. I have indicated that from the beginning the machine was a problem and I notified Take-a-lot after asking two plumbers to come check on it. The reason I asked the plumbers was that I thought the 1st one did not connect the machine correctly and on both occasions they indicated that the machine was connected correctly.

Even then I still could not use the machine and we kept on hand-washing our laundry. Only late did Takealot indicate that HISENSE should be the ones to check the machine.

When I did,I got pushed from pillar to post. An email is responded to after 2 weeks!! Follow-ups indicate that I do telephonically indicate that the person responsible did not send to the relevant unit as one of the excuses,i get to be asked several questions that I responded to several times before. I have called countless times and not even one agreement was followed on.

The only person that called was the technician once when he was around my place and secondly was today.

The technician called me today, after i was told he was gonna come on Monday,that should he come,I would have to pay him. He says he had no clarity from you. He is also surprised that even after he sent a report that indicated that the machine was dropped and broken on the inside during delivery by Takealot and it should perhaps be replaced. Hisense still insists on fixing the machine and even then they are not coming forth to act on either fixing or replacing.

I need to understand what is the way forward. Was I exploited and ****med by Hisense by selling me a broken, maybe even a faulty faulted machine? I worked hard and it took me months to save up to get the machine and now it looks like my money was thrown into a hole of Hisense to enjoy for free.

I am really aggrieved and disappointed.

Carol Maila