Hisense - faulty fridge ice dispenser - cannot get them to repair or communicate 7 months later

If I could give them zero stars I would.

I bought a fridge/freezer from in December 2022. When contacting the retailer I bought it from they referred me straight to Hisense as the product was faulty. I have phoned/emailed and had technicians come out and 7 months later it is still not fixed.

It's a simple issue if the ice dispenser not releasing ice. It took them 2 months to even register my first issue logged. I've had someone come out 3 times. First they said they couldn't get a replacement part. After that, twice they came out with the incorrect part.

Every time I log a call or speak to someone it is a different story. They do not contact me as the customer, I have to run after them and try and find out what is going on all of the time. I have had 2 months now with no feedback. I am just sick of this company. The after sales service SUCKS. They don't seem to care once the money is in the bank.

This is the first Hisense product I have bought and it will definitely be the LAST.