HiSense FAILED a consumer (Dionwired Canal Walk could have done better)

Hi all,

So I have waited quite a while before I decided to come on here and make a complaint. Exactly more than 2 weeks.

Ok so I bought a Hisense M5 TV from Dionwired in Canal Walk. It was on special at the time for R8999. Everyone told me that Hisense's new TVs are great etc. So I went with that. Instead of sticking to what i know. Bought the TV and took it home. Worked great. Image quality etc was great. Until roughly 2 weeks later the TV switches off randomly. Whatever movie or series I was watching. Contacted Dionwired and they followed through to get it sorted even though that wasnt as good as I hoped it would be. Hisense agreed its a faulty board and needed to exchange it.

I initially just wanted a credit refund to buy a different TV but no one listened and suggested that a Hisense Technician come out and check the issue. Now he couldnt see the issue because the switching off randomly was just that... random. It could happen in 5 minutes, 10minutes or even an hour later. It was random. They exchanged the part for a brand new one which I had to wait roughly a week for the part to arrive. I was told the TV will work 100% after the replacement part. 4 days later the TV decided it doesnt want to go on anymore. Hisense logo pops up and switches itself off. Red light flashes 3 times etc etc. It just didnt want to work. I have a video to show this issue. now eventually the TV went on and YET again. I cant watch anything because it switches off randomly. The service is SERIOUSLY bad. Im still waiting on my credit refund which Dionwired said they waiting for it from Hisense. My question is: WHY is it taking longer than a week to get a credit refund? This is seriously bad bad service. I have to sit without a TV for this long? Then I was told that once Dionwired receives the credit refund form that they will call me to come fill it in and I have to bring the TV in myself and Hisense wont provide that service which initially seemed like they will.

Its really pathetic and Im disgusted at how this situation was treated. All I said from the beginning is that I dont want to go back and forth with this situation. Just give me a refund and let me get a different TV.

Something URGENTLY needs to be done about this because I think its fair to say I waited longer than most people would with this issue.

Can SOMEONE please just respond and get my refund done so i can get my TV and move on. This is all unecessary.

Regards

Faeez Hendricks