1 reviews | Active since Jan 2020
Hisense Extremely Poor Quality
When purchasing a new appliance you are under the impression that because you are buyimg new, you won't have any problems. That was not the matter in my case when I purchased my brand new Dishwasher H13DESS at the end of 2021.
After only a few month's the top and bottom racks rusted extremely bad where pieces would start to fall off of the racks.
Hisense did not help me at all. All I got were apologies for the poor quality and a contact number for a Hisense repair agent who isn't even in my town.
I purchased my dishwahser cash for R5000 and for me to replace the racks will be costing about R2500. That is half the price for a new dishwasher.
It has been a "wonderful" experience having a dishwasher stand in my kitchen that I have not been able to use since 2022. I am not the only customer who has had the same problem, many others across SA have had the same experience as me.
Hisense makes poor quality items! Their aim is to milk the consumer for as much as they can!! If Hisense had any pride in their products, they would not make such poor quality!!
Do not buy any Hisense product!
Thank you for reaching out to us, we would like to extend our sincere apologies for the bad experience. Please kindly reach out to *** and our care team will look into your case.
Regards,
MM.
Best regards,
Thank you for reaching out to us, we would like to extend our sincere apologies for the bad experience. Please kindly reach out to *** and our care team will look into your case.
Regards,
MM.
Best regards,
I was in contact with your care team back in 2022 which resulted in NO resolution. Apolgies was given and a contact number for an agent.
This matter has been an ongoing concern of mine as what is the purpose in purchasing a new product only for it to get rusted (the racks) when using the proper dishwasher safe products to wash your dishes. New racks cost half the machines total worth.
I am not the only dissatisfied customer. There are so many especially on facebook.
Does Hisense make poor quality in order to milk more out of the consumer?
I was in contact with your care team back in 2022 which resulted in NO resolution. Apolgies was given and a contact number for an agent.
This matter has been an ongoing concern of mine as what is the purpose in purchasing a new product only for it to get rusted (the racks) when using the proper dishwasher safe products to wash your dishes. New racks cost half the machines total worth.
I am not the only dissatisfied customer. There are so many especially on facebook.
Does Hisense make poor quality in order to milk more out of the consumer?
Please provide us with the reference number from your previous correspondence, if you still have it. If not, kindly reach out to our care team for further assistance.Regards,MM.
Best regards,
Please provide us with the reference number from your previous correspondence, if you still have it. If not, kindly reach out to our care team for further assistance.Regards,MM.
Best regards,
Ticket reference number 803607 and 822293
The shop where I purchased the dishwasher from sent the first email on 21/11/2022.
Ticket reference number 803607 and 822293
The shop where I purchased the dishwasher from sent the first email on 21/11/2022.
Thank you for providing us with the reference number, our care team will look into the case and make contact with you.
Regards,
MM.
Best regards,
Thank you for providing us with the reference number, our care team will look into the case and make contact with you.
Regards,
MM.
Best regards,